Please contact us via email at for any questions.

If it is in regards to an order you've already made please provide your order number to speed things up.

WE DO RESPOND TO OUR EMAILS! We take a lot of pride in our customer service. If you send us an email we will answer ASAP

Orders are typically shipped within 48 hours of your order being placed.

We do not sell items we don't physically have ready to ship. If an item is in stock, it's ready to go out the door to you.

If we are sold out of something, just shoot us an email. We can give you an ETA on restock.

If you need a return or exchange send us an email. We will send directions on how to do so.

Returns and exchanges will be shipped to the following address. Please be sure to include a note with your order number and contact.

Crossthread Cycle 1513 Heart Lake Road, Scott Township, PA 18433